Tripple Brook Farm



Ordering Information

Secure Online Ordering

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Other Ways to Order

If you prefer not to order online (of if online ordering isn't available to you), you may place orders by telephone, FAX, or mail.

If you are ordering by FAX or mail, please print and fill out a copy of our order form. If you need extra space, also print out the supplemental order form. You will need Adobe® Acrobat® Reader to view and print these forms. Many new computers come pre-loaded with this application. If you do not already have it, you can download Acrobat® Reader free of charge.

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Packing and Shipping Rates

We ship to all portions of the continental US except for California, Oregon, Washington, Arizona, and Nevada.

Note: For Minnesota , we are required to bareroot plants and wash the roots before shipping (the alternative being to use a highly toxic pesticide soil drench, which we are unwilling to do). This requires a great deal of time, and has necessitated higher packing and shipping rates for Minnesota. Depending on circumstances, shipments to MN may be sent bareroot, but will usually be re-potted in a pest-free soil mix.

State

Packing and Shipping Charge

 

If the total cost of plants is: ---------                 >Shipping charge is:

Eastern and central states, except Minnesota:
AL, AR, CT, DC, DE, FL, GA, IL, IN, IA, KS, KY, LA, ,MA, MD, ME, MI, MO, MS, NC, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TN, VT, VA, WV, WI

               $45.00 or less ------------------------------------- $9.00
               $45.01 to $100.00 ----------------- 20% of plant cost
               $100.01 or more ------------------- 15% of plant cost

Rocky Mountain states, Texas , and Alaska :
AK, CO, ID, MT, NV, NM, TX, UT, WY


               $40.01 to $100.00 ------------------ 30% of plant cost
               $100.01 or more -------------------- 25% of plant cost

Minnesota - MN

                 $40.00 or less ----------------------------------- $16.00
                 $40.01 to $50.00 -------------------- 40% of plant cost
                $50.01 to $100.00 ------------------- 35% of plant cost
                $100.01 or more --------------------- 30% of plant cost


Shipments to addresses outside the continental United States may be arranged on a case by case basis.

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Shipping

Most orders will be shipped by UPS. We will try to ship your order at a suitable time, depending on your climate and the type of plants involved. Many plants are shipped in small pots, or with potting soil on their roots, and can be sent almost any time except during severely cold weather. Our experience in handling plants this way has generally been very good, even when shipping plants to warm climates during summer. When possible we acknowledge orders, indicating the anticipated shipping time. As a very small nursery, other time demands of the business often leave us unable to send acknowledgements, especially at busy times of the year. If you place an order and it is not otherwise acknowledged, you may confirm receipt of your order or learn the anticipated shipping date by telephone. We are usually here (including weekends), and we will be glad to answer questions concerning your order (or other questions which you may have).

If you have a written acknowledgement, please check it before inquiring about an order. We usually succeed in shipping orders by the date promised. Since many plants are shipped in leaf and growing, we often hold spring orders until their destination is reasonably safe from frost. For this reason, and because much of our propagation is done during the spring, our shipping dates will often be later than would be expected for dormant stock. Shipping dates may be dictated by the availability of stock, also.

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Sales Tax

Orders shipped to or billed to Massachusetts addresses will be charged 5 percent sales tax. Plants listed as edible or edible fruit will not be taxed.

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Payment

We will accept payment by check, money order, or credit card (we accept MasterCard, Visa, Discover, American Express, and Diner's Club cards).

Note: You may deduct the amount of any payment which you have made for our printed catalog from the total cost of your order.

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Warranty

Successfully establishing any plants which you purchase from us requires two things:
1.) that we deliver correctly labeled plants in good conditon at a suitable time, and
2.) that you provide the necessary care once you receive them.

We guarantee to fulfill our part in this. Your part is to conscientiously care for the plants according to the instructions given in the catalog descriptions, and in any planting and care information which may accompany your order. If any plant which we sell is not true-to -name, or fails to survive and you feel that we are at fault, we will replace the plant free of charge or refund the purchase price. Beyond this, please let us know if you are dissatisfied with our service for any reason. We shall make a sincere effort to treat our customers fairly, and to provide the kind of service which we ourselves would like to receive. We are always open to suggestions for improving our service.

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Wholesale Orders

We do not have a separate wholesale price list available. Wholesale rates are sometimes available on some items, however. Please inquire if you are interested in a quantity of plants.

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